HUNTER ROOM, CITY HALL

Join Lynn Ledford in the Concert Hall for her presentation on 'What a Well Run Club Actually Looks like' - click here for more information.

Clarifies the role of a manager: not doing everything, but ensuring everything gets done. Covers prioritisation, visibility, and accountability.

How managers translate direction into action—aligning teams, clarifying expectations, and keeping things moving.

Creating clarity, tracking progress, and ensuring accountability without hovering. What matters most when everything feels urgent

How to structure conversations that drive clarity, development, and accountability.

Managing peers, older staff, or specialists. Building credibility and influence without relying on hierarchy.

Join Tiffany Mills in the Concert Hall for her presentation on 'Different by Design: Neurodiversity, Inclusion and What Your Club Could Become' - click here for more information.

What does a “high-performing” club actually look like financially? This session introduces the fundamentals of a club P&L in simple terms — where money comes from, where it goes, and why profit matters. It connects financial performance to real outcomes: the ability to invest in staff, improve systems, and create a more stable, sustainable club.

What actually separates high-performing clubs from the rest? This session brings the numbers to life through real examples — how clubs have improved their operations, workforce, and results, what changed, and where the biggest gains came from.

Join us in the concert hall for round table sessions - click here for more information.

Join us in the Concert Hall for Bill Nelson's - From Ideas to Execution: Why Most Clubs Don’t Change (and How to Be the Exception) & John Mitchell's - 'The next 12 months: What matters most' presentations - click here for more information.