CONCERT HALL, CITY HALL

Defines the operating standard of a high-functioning club: key metrics, structure, and what “good” looks like across people, systems, and performance. Includes practical examples of how clubs evolve as they grow.

Building playbooks and systems that create consistency without constant oversight. Focus on reducing reliance on the owner.

Automation tools to reduce admin load and improve conversion.

How to develop and trust emerging leaders so the business doesn’t rely on you.

Real transitions from operator to leader.

Financial control and decision-making through numbers.

Clubs are built around systems, routines, and expectations—but not all people experience those systems in the same way. This session explores how neurodiversity and inclusion show up in real club environments, and what leaders often miss when designing programs, spaces, and team interactions. It challenges assumptions about “what works,” and opens up new ways of thinking about participation, engagement, and belonging—highlighting what becomes possible when clubs are intentionally designed for a wider range of people.

Understanding and managing today’s workforce is one of the biggest challenges facing clubs. This session breaks down what Gen Y and Gen Z employees actually want, why traditional approaches fall short, and how to build a workforce that is more engaged, capable, and likely to stay.

Many clubs reach a point where growth creates more pressure than progress. This session introduces a simple three-step model to break through that ceiling — by stabilising your workforce, improving how your business runs day-to-day, and building consistent demand. The focus is on practical changes that increase capacity without increasing chaos.

Growth exposes weaknesses in systems, people, and leadership. This session explores what actually needs to change as you scale—how decision-making shifts, how standards are maintained across sites, and how to avoid common growth traps that stall or reverse progress.

Get hands-on, real-world solutions from the best minds in the room—yours! Choose from a variety of hot topics and rotate between facilitated group discussions with other club leaders and industry pros. Whether you’re looking to troubleshoot, explore new ideas, or share what’s working, this is your chance to learn collaboratively. Click here for a breakdown of what's on...

Clubs rarely struggle with ideas—they struggle with follow-through. This session unpacks the common patterns that prevent change, from competing priorities to lack of clarity and accountability. It then focuses on how to cut through the noise, prioritise what matters, and create the conditions for consistent execution so that insights from the conference translate into real outcomes.

Across the last two days, we’ve explored what well-run clubs look like, how they operate, and where the industry is heading. This session brings those ideas together and focuses on what matters most over the next 12 months — what to prioritise, what to ignore, and where clubs should focus their effort to make meaningful progress.